Returns & Refunds
Last updated: December 2024
We want you to be delighted with your purchase. This Returns & Refunds Policy sets out your rights and our process when returning or refunding items bought from Essence of Watches LLC.
Return Window & Conditions
7 calendar days from the date you receive the item.
Items must be unworn, in original packaging, with all tags, certificates, box, and accessories in saleable condition.
Personalized, engraved, custom-sourced, or special-order timepieces are non-returnable unless faulty.
If your item is defective or not as described, contact us immediately. Returns may be accepted beyond the 7-day window for valid claims.
Eligible for Return
- • Condition differs from description
- • Watch is defective or damaged
- • Authenticity concerns
- • Change of mind (within 7 days)
Not Eligible
- • Items marked "Final Sale"
- • Worn, altered, or damaged items
- • Custom sourced timepieces
- • Missing original packaging
Return Process
Contact Us
Email with your order number and reason for return
Get Approval
Receive Return Authorization (RA) and shipping instructions
Ship Securely
Use insured, trackable shipping to our address
Receive Refund
Processed within 5-7 business days of acceptance
Return Costs & Shipping
Change of mind returns: You are responsible for return shipping costs unless otherwise agreed in writing.
Faulty or misdescribed items: We will cover the return shipping cost.
We recommend using tracked/insured shipping. We cannot accept responsibility for returns lost or damaged in transit.
Refunds & Exchanges
We will issue a full refund (including original shipping cost for faulty items) once goods are inspected and accepted.
Refunds are processed to the original payment method within 5-7 business days.
If you prefer, we may offer an exchange or store credit of equal or greater value.
Inspection & Right to Reject
We reserve the right to reject returns that do not comply with this policy — including missing items, damage not disclosed, or items in unsaleable condition. If rejected, the item will be returned to you at your cost.
Warranty & Faults After Return Window
All watches come with a 2-year warranty covering mechanical defects.
If a fault arises after the 7-day return window, you will need to provide proof of purchase. Legitimate warranty claims will be honored with repair or replacement.
For warranty claims, contact us at warranty@essenceofwatches.com
Need to Start a Return?
Contact our team with your order number and reason for return.